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Credit card "Do Not Honor”: meaning
Put simply, the “Do Not Honor” message indicates that the customer card’s issuing bank will not allow a transaction to take place. In other words, the credit card being used by the customer has been rejected by the issuing bank.
However, there are several reasons why this occurs. The main causes are outlined below:
Insufficient funds
In many cases, “Do Not Honor” is synonymous with “Insufficient Funds”. The reason for this is that some issuers and processors simply fail to deliver the correct refusal message and so “Do Not Honor” is written as a default message.
Credential discrepancy
Sometimes transactions are not successful because of a discrepancy between AVS and CVC. And, since there is no uniform refusal message for when this occurs, issuers use the default reason: “Do Not Honor”.
Potential fraud
When it isn’t simply a default reason used to describe a credential mismatch or insufficient funds, it is due to suspicious activity on a card indicating potential fraud.
What amounts to suspicious activity will depend on the issuer. In the most obvious case, it’s because a card has been reported missing or stolen. But there are other reasons a bank may choose to respond cautiously. These include: uncharacteristic purchases, transactions attempted at unusual times of the day, and purchases attempted in unexpected locations. Issuers prefer to be vigilant and reject a transaction which seems out of the ordinary. When this occurs the“Do Not Honor” message will be delivered to the merchant.
While in these circumstances issuers may display the message “59: Suspected Fraud”, they tend to translate it to “Do Not Honor” automatically. This is likely to avoid any uncomfortable situations arising between a vendor and a shopper.
Recent customer activity
In many cases, a customer will have made multiple purchases before coming to you. This means there is always a risk that they made a large purchase recently, bought from a high-risk website or had been on a large shopping spree just prior to making a purchase with you. If the shopper has been outlandish with their spending that day, the issuer may decide to refuse any more purchases — meaning you will receive the message “Do Not Honor”.
Credit card someMessages meaning:
Methods | Code | Descrition | Can reference | Descrition_CN | Action |
All | - | Transaction Approved | Payment Success, Thank you for your payment! | 成功交易 | None required. |
Credit Card | - | Transaction Do Not Honour | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | 发卡行不信任 | 1. Try to Pay again, your card issuer may accept your payment. |
2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||||
3. Change another card to pay | |||||
Credit Card | - | Refer to Card Issuer | 联系发卡行 | 1. Try to Pay again, your card issuer may accept your payment. | |
2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||||
3. Change another card to pay | |||||
Credit Card | - | Payment Declined | 交易取消 | 1. Try to Pay again, your card issuer may accept your payment. | |
2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||||
3. Change another card to pay | |||||
Credit Card | - | Transaction Not Permitted On Card | 卡交易受限 | 1. Try to Pay again, your card issuer may accept your payment. | |
2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||||
3. Change another card to pay | |||||
Credit Card | - | Duplicate Transaction | Duplicate Transaction, Contact the merchant website to find out how to do. | 重复订单 | Contact the merchant website to find out how to do. |
Credit Card | - | Invalid Amount | Contact the merchant website to confirm the transaction amount. | 无效金额 | Contact the merchant website to confirm the transaction amount. |
Credit Card | - | Invalid Card Number | Please confirm the card number is right or change another card to pay | 无效卡号 | 1. Please confirm the card number is right. |
2. Change another card to pay | |||||
Credit Card | - | Not Sufficient Funds | Please confirm the card has enough money or use another card. | 余额不足 | 1. Please confirm the card has enough money or use another card. |
2. Change another card to pay | |||||
Credit Card | - | Expired Card/Wrong Expired Day | Expired Card/Wrong Expired Day,Please confirm the card period of use. | 过期卡 | Please confirm the card period of use. |
Credit Card | - | Incorrect PIN; Re-enter | Please input the right PIN. | PIN错误 | Please input the right PIN. |
Credit Card | - | Restricted Card/Retain Card | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | 限制卡/卡保留 | 1. Try to Pay again, your card issuer may accept your payment. |
2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||||
3. Change another card to pay | |||||
Credit Card | - | Invalid Card Verification Value(CVV) | Please input the right 3-digital CVV2/CSC. | CVV错误 | Please input the right 3-digital CVV2/CSC. |
Credit Card | - | Exceeds Payment Limit | Exceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to pay | 交易金额受限 | 1. Please contact your card issuer to fix the problem |
2. Change another card to pay | |||||
Credit Card | - | Invalid Credit/Checking/Saving Account | Invalid Credit/Checking/Saving Account,Please contact your card issuer to fix the problem or Change another card to pay. | 无效帐号 | 1. Please call your card issuer to confirm your account is valid |
2. Change another card to pay | |||||
Credit Card | - | General Error | 常规错误 | 1. Try to Pay again, your card issuer may accept your payment. | |
2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||||
3. Change another card to pay | |||||
Credit Card | - | Time Out | Time Out ,Contact the merchant website to confirm the payment result or Try to pay again. | 超时 | 1. Contact the merchant website to confirm the payment result |
2. Try to pay again. | |||||
Credit Card | - | Invalid Merchant | Sorry, Please try Pay again or Please contact the merchant website | 无效商户 | Please contact the merchant website |
Credit Card | - | Invalid Transaction For Terminal | 无效交易/终端无法处理 | Please contact the merchant website | |
Credit Card | - | Invalid Transaction Card / Issuer / Acquirer | 无效卡/发卡行/收单行 | Please contact the merchant website | |
Credit Card | - | Format Error | 格式错误 | Please contact the merchant website | |
Credit Card | - | Transaction Not Allowed | 交易不允许处理 | Change another card to pay | |
Credit Card | - | Transaction Not Permitted On Term | Transaction Not Permitted On Term,Contact the merchant website to find out how to do. | 无法定期付款 | Contact the merchant website to find out how to do. |
Credit Card | - | Wrong PAN | Sorry, the card type is not supported.Please change a credit card | 不支持的卡类型 | Use another card to pay. |
Credit Card | - | Lost Card/Stolen Card/Pickup Card | Your payment request is declined, please contact customer service. | 丢失卡/盗卡/捡到的卡 | None required. |
Credit Card | - | Suspected Fraud/Retain Card | 欺诈交易/卡保留 | None required. | |
Credit Card | - | Not Allow to Pay in This Website | 被列为银行黑名单 | None required. | |
Credit Card | - | Declined By Bank Risk System | 银行风控系统拒绝 | None required. | |
Credit Card | - | Authorisation Void | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | 授权失败 | Use another card to pay. |
Credit Card | - | Cardholder Fail to Pass 3D Authorized Service | 3D验证失败 | Input right 3D secure code or change another card to pay | |
Credit Card | - | Cannot Start 3D Authorized Service | 不支持 3D 验证 | Change another card to pay | |
Credit Card | - | Transaction Declined | 交易拒绝 | Use another card to pay. | |
Credit Card | - | Unpaid transaction | 未支付 | - | |
Credit Card | - | Transaction canceled by customer | 取消付款 | ||
Credit Card | - | Payment is declined | Your payment request is declined, please contact customer service. | 高风险 | Your payment request is declined, please contact customer service for more details. |
Credit Card | - | Request website is not in whitelist | 交易来源网站不在备案名单里 | Unregistered website | |
Credit Card | - | Transaction limit | Sorry, your card is unable to authorised. If you entered the correct information, please use a different card or call your card issuer or use different payment method. | 卡交易限制 | The consumer had already paid for a failed order, and the issuing bank had judged that it could not pay for the successful card, so it was restricted from paying again. If the consumer confirms that the card information is entered correctly, it is suggested to pay with another card. |
Credit Card | - | Duplicate order | 重复发起支付订单 | The merchant can check whether the order has been paid successfully | |
Credit Card | - | Card brand or payment method is not accepted | Sorry, the card type is not supported.Please change a credit card | 不支持的卡或者支付方式 | Users can contact pcbway to open the corresponding card type or payment metho d |