How can I add evidence or update my dispute?

To update your dispute, please follow the below steps:
Step 1: Sign into Delivery or Completed and find your order
Step 2: Click Dispute in Progress
Step 3: Check whether our has already proposed a solution

To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

Please note:

In some cases, after-sales steps in to help. We will deal with the case within 24 hours Please pay attention to your email or Refunds & Disputes

after I have opened a dispute.

How can I add evidence or update my dispute?

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